Paid Social Account Manager

  • Job title: Paid Social Account Manager
  • Position type: Full Time
  • Start date: ASAP
  • Salary: Competitive - Depending on Experience
  • Location: Cambridge/Remote
  • Job reference: GGPSACC0421
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An amazing opportunity has arisen to join Genie Goals, one of the UK’s fastest growing digital marketing agencies, as a Paid Social Account Manager.

As a Paid Social Account Manager you will be tasked with the active running and ownership of select client accounts. Reporting to an Account Director, you will work to ensure we deliver the best account performance, excellent customer service, and client satisfaction and ultimately ensuring client retention on assigned clients.

This is a fantastic opportunity for anyone wanting to take their next career step in Paid Social in a well-supported and innovative environment.

You will have the following experience and skills:

Account management:

  • Oversee the digital marketing executives working on your client accounts to ensure the day to day delivery and success of campaigns
  • Create and articulate a vision/objective for assigned client accounts, including roadmap of projects to achieve that vision
  • Project manage (or execute) roadmap projects
  • Use your digital marketing knowledge to structure accounts for growth
  • Delivery of agreed services to assigned clients
  • KPI analysis and recommendations

 

Activity management:

  • Run digital marketing activity in your channel, working towards set KPI targets
  • Monitor activity, auditing and adjusting them for maximum performance
  • Run advanced digital marketing activity using advanced tactics and strategies

 

Client communication:

  • First point of contact for assigned clients
  • Proactive communication inspiring trust and build a good relationship
  • Send weekly reports and chair weekly calls with relevant clients and internal team members
  • Troubleshoot client requests to ensure any issues are resolved in a timely manner
  • Provide commentary and data analysis with valuable insights to the client with clear actions and learnings

 

Learning and developing Genie methodology:

  • Provide proactive suggestions and recommendations into the Genie Goals digital marketing methodologies
  • Input into channel strategy meetings on how to best utilise new features and industry developments

 

Training:

  • Create and engage with your OKRs to drive forward your personal development
  • Support the training of the wider digital marketing team, teaching/tutoring modules where applicable
  • Stay up to date on the latest news and developments in digital marketing to continually grow your knowledge and keep Genie at the cutting edge of digital marketing

 

Line management (depending on experience):

  • Line manage a team of digital marketing executives and account managers
  • Day-to-day mentoring of digital marketing executives and account managers

 

Other:

  • Track time and work to allocations within Mavenlink
  • Proactive reporting to senior management team
  • Presenting to internal and external audiences
  • Occasionally attend events to represent Genie
  • Responsibility to understand the requirements of GDPR
  • Ensure your team’s processes are always compliant
  • Understand and comply with all GV guidelines for security and data protection
  • Any other tasks or function which are required by Genie, particularly in relation to digital marketing

 

At Genie we strive to make work meaningful; we work hard but like to have fun along the way! We are a social bunch so there’s always something going on, including quarterly socials and participating in charity events!

You might be able to tell, but we think Genie is a great place to work (we would, wouldn't we?). But it’s not just us: in recent times we’ve been named Cambridge News Employer of the Year and received a coveted two-star accreditation from the ‘B’ Best Companies Survey. We won a ‘Top Employer’ Award from Working Mums and were finalists in the Cambridge Business Excellence Awards, Amazon Employer of the Year award, Cambridge SME Business Awards and the British Small Business Awards - as well as being Cambridge Judge Business School High-Growth Business of the Year and taking the Google ‘Ready to Rock’ Award.

This is a full time opportunity but we will consider candidates looking for a more flexible approach to work, including remote working.

Apply now Full job description (pdf)